Refunds and Returns Policy
Refunds and Returns Policy for CoolClassyOutdoors
(Gazebos, Pergolas, Car Shades, Patios, and Front Porches)
At CoolClassyOutdoors, we strive to provide our customers with the best quality Gazebos, Pergolas, Car Shades, and Patios available on the market. We understand that there may be instances where a customer may want to return or exchange an item due to various reasons, and we have a comprehensive return and refund policy in place to ensure our customers have a hassle-free experience.
RETURNS
Return Eligibility:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was purchased.
- Returns must be initiated within 7 days from the date of purchase.
- Personalized or customized items are not eligible for return unless they are defective or damaged.
Return Process:
- Before returning the item, please contact our customer service team at frontdesk@coolclassyoutdoors to initiate the return process.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service representative will guide you through the return process and provide you with a return authorization number (RAN) if applicable.
- Pack the item securely in its original packaging, including all accessories and documentation originally provided.
REFUNDS
Refund Process:
- Once we receive the returned item and verify its eligibility, we will process the refund.
- Refunds will be issued using the original payment method used for the purchase.
- Shipping charges, if applicable, are non-refundable.
- Refunds may take 5-7 business days to be processed and appear in your account.
EXCHANGES
Exchange Policy:
- If you wish to exchange your product for a different model, please contact our customer service team.
- Exchange requests are subject to availability.
- If the requested item is not available, we will inform you.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team within 24 hours of receiving the item.
- We may require photographic evidence or additional information to assess the damage or defect.
- Once the claim is validated, we will arrange for a replacement or provide a refund, depending on your preference.
Please Note:
- Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this policy.
- This Return and Refund Policy is subject to change without prior notice. Please refer to our website or contact our customer service for the most up-to-date policy.
Warranty:
- Most of our equipment come with a manufacturer’s warranty, and the terms of the warranty will be specified in the product description. Please refer to the warranty information provided with the item for details on how to make a warranty claim.
Conclusion:
We want our customers to have complete peace of mind when purchasing any equipment from our store. Our return and refund policy ensures that you can shop with confidence, knowing that if for any reason you are not satisfied with your purchase, you can return it and receive a refund or exchange. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer support team.
Contact Us
Email: frontdesk@coolclassyoutdoors.com